Shipping Policy

Processing time

Business days exclude weekends and commonly observed holidays. Processing may take longer during high-volume periods, holidays, address verification, payment review, or when an order needs additional attention. Processing time is separate from carrier transit time.

Delivery estimates

Available shipping methods and estimated charges are shown at checkout when supported. Delivery estimates depend on the destination, carrier, and selected service. They are estimates rather than guarantees and may change because of weather, carrier disruptions, customs, holidays, or events outside our control.

Tracking

When tracking is available, it is sent to the email address or phone number provided at checkout. A carrier may need time after pickup to display the first scan. Customers are responsible for monitoring tracking and providing a secure delivery location.

Shipping addresses

Review the name, street address, apartment or unit number, city, state or province, postal code, and country before submitting an order. Contact us immediately after ordering if an address correction is needed. We cannot guarantee a change after processing begins. Additional postage may apply when a package is returned because an address was incomplete, incorrect, refused, or undeliverable.

Split shipments

Items from the same order may occasionally ship separately. When that happens, additional tracking details may be provided and you will not be charged an extra shipping fee unless clearly agreed in advance.

Delayed, lost, or damaged packages

If tracking appears delayed or a package arrives damaged, email Deals@shadowsdeal.com or use our Contact page with the order number and tracking details. For damage, include photos of the item, shipping package, and label. We will review the available carrier information and help determine the appropriate next step. Carrier investigations and claim decisions may require additional time.

International orders

International availability is determined at checkout. The buyer is responsible for customs duties, import taxes, brokerage fees, and other local charges unless checkout expressly states otherwise. Customs processing may delay delivery. Customers are responsible for confirming that an item may lawfully be imported into the destination country.