Shipping Policy

This policy explains how ShadowsDeal processes and ships orders.

Processing Time

Most orders are prepared for shipment within 1 to 3 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or when additional order review is needed.

Shipping Time

Estimated delivery time depends on the carrier, destination, and service selected at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or address issues.

Tracking

When tracking is available, tracking information will be sent to the email or phone number used at checkout. Tracking may take time to update after the carrier receives the package.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged, contact us through the Contact page with your order number and tracking information. We will review the issue and help with the next steps when possible.

International Shipping

If international shipping is available at checkout, buyers are responsible for any customs fees, import duties, taxes, or local delivery charges required by their country.