FAQ
Frequently Asked Questions
What is ShadowsDeal?
ShadowsDeal is an independent online shop offering mystery-style products, collectible lots, resale items, body jewelry, postage products, and unique deals.
Are you affiliated with the brands or agencies shown on your website?
No. ShadowsDeal is an independent reseller. Unless a product page clearly says otherwise, we are not affiliated with, endorsed by, sponsored by, or officially connected to the brands, agencies, characters, or trademark owners mentioned on the site.
Forever Stamp Ordering Guide
How do I know how many stamps I will receive?
The quantity is shown in the selected product variant. When a listing offers 20 or 100 stamps, choose the quantity you want before adding it to your cart and confirm the selected option in the cart before checkout.
What stamp format will I receive?
The product title and selected variant identify the available format, such as a roll, coil, booklet, pane, sheet, or assortment. Read the full product description and review the product photos before ordering.
Will I receive the exact stamp design shown?
For a named-design listing, review that product's description and photos for what is included. Mystery and assortment listings can contain different designs based on available inventory; the exact mix is not guaranteed unless the listing specifically says it is.
What condition or packaging should I expect?
Condition and packaging details can vary by listing. The product page is the source for the item being offered. Contact us before ordering when a particular package style, year, design, or condition is important to you.
Is ShadowsDeal part of USPS?
No. ShadowsDeal is an independent reseller and is not affiliated with, endorsed by, sponsored by, or officially connected to USPS. References to postal products and agency names are used to identify and describe the items.
What should I check before using postage?
Review the product details and confirm the current mailing requirements that apply to your envelope, package, destination, weight, and mail service before sending it.
Orders, Shipping, and Returns
What does “mystery lot” mean?
A mystery lot means the exact items can vary. Product photos may show examples or possible items, but the exact mix is not guaranteed unless the product description specifically states otherwise.
How long does shipping take?
Most orders are processed within 1 to 3 business days. Delivery time depends on the carrier, destination, and service selected at checkout.
Can I return an item?
You may request a return within 30 days of delivery. Items must be returned in the same condition received. Please review our Returns & Refunds page for complete details.
What should I do if my order is damaged or incorrect?
Contact us through the Contact page with your order number, photos, and a clear description of the issue so we can review it.
Do product photos always show the exact item I will receive?
For standard single-item listings, photos may show the item or a representative example. For mystery lots, photos may show examples of possible items. Always read the product description before ordering.