Returns & Refunds

We want customers to understand the return process before ordering. Please review this policy carefully, especially for mystery lots, collectible items, and resale inventory.

Return Window

You may request a return within 30 days of delivery. To start a return, contact us through the Contact page and include your order number, the item name, and the reason for the request.

Return Condition

Returned items must be in the same condition received, unused, undamaged, and with any original packaging or included materials when applicable. Items that are damaged after delivery, altered, used, or missing parts may not qualify for a refund.

Mystery Lots and Collectibles

Mystery lots are random by nature. Receiving a specific style, character, design, year, or variation that was not guaranteed in the product description is not considered a defect. If an item arrives damaged, incomplete, or significantly different from the written product description, contact us so we can review it.

Refunds

After a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Original shipping costs are not refundable unless the return is due to our error or an item arrived damaged or not as described.

Return Shipping

Customers are generally responsible for return shipping unless the return is caused by our mistake, damage in transit, or a product that is materially different from the description. We recommend using a tracked shipping method for returns.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us as soon as possible with photos of the item, packaging, and your order number. We will review the issue and work toward a fair solution.