Returns & Refunds

Starting a return

Email Deals@shadowsdeal.com or use our Contact page. Include your order number, the item, and the reason for the request. Do not mail an item before receiving return instructions; unauthorized returns may be refused or delayed.

Return eligibility

To qualify, an item must generally be in the same condition in which it was received, unused, unaltered, and accompanied by its original packaging and included materials when applicable. Proof of purchase is required. Items damaged after delivery, used items, or returns missing material parts may be declined or receive a reduced refund where permitted.

Mystery lots, assortments, and collectibles

Mystery and assortment products vary by design, year, character, style, or mix. Receiving a variation that was not specifically guaranteed in the listing is not, by itself, a defect. A return may still be reviewed when an item arrives damaged, incomplete, or materially different from the written product description.

Damaged, defective, or incorrect orders

Inspect your order after delivery. Contact us promptly with your order number and clear photos of the item and packaging when an item is damaged, defective, or incorrect. We will review the issue and provide the appropriate next step.

Items that may not be returnable

Gift cards, items clearly marked final sale, customized products, digital products after delivery or access, and goods that cannot be resold for health, safety, or hygiene reasons after opening or use may not be returnable, except where an item is defective, materially not as described, or applicable law requires otherwise.

Return shipping and address

Customers are generally responsible for return shipping. ShadowsDeal will cover or reimburse reasonable return shipping when the return is approved because we sent the wrong item, the item arrived damaged, or it was materially different from the description.

After approval, returns should be sent to ShadowsDeal Returns, 143 Public Square, Cleveland, OH, United States. Use a trackable service and keep your receipt. We are not responsible for a return package lost before it reaches us.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or card provider may require additional time to post the credit. Original shipping charges are not refundable unless the return resulted from our error, damage in transit, or an item materially not as described.

Exchanges and cancellations

The fastest exchange method is usually to complete an approved return and place a new order. Cancellation requests are reviewed when received, but an order cannot be guaranteed to be canceled after processing or shipment begins.

Your legal rights

Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.